Perguntas Frequentes Em Português (thanks nhoque!)
Page Index
- General Questions
- Account Questions
- Supporter Questions
- Newgrounds Search
- Art Portal
- Audio Portal
- Game Portal
- Forums
- Geometry Dash
- Ruffle
- Swivel
Other links:
General Questions
Q: I have some feedback I want to provide. Where can I do that?
You can post that in the Where is / How to forum, or send an email to our support email address.
Q: I found a bug / I'm having issues with the site. What do I do?
You can report bugs on the forums, in the Bug Reports Thread. Read the latest posts first before posting, in case it has come up before and someone has come up with a possible solution. If it hasn't come up yet, or you have additional information to share, please do.
When reporting a bug, the following might be relevant information:
- URL where you found the bug
- List of steps to recreate the bug
- What you expected to happen, and what actually happened
- Screenshots and any other information you can provide
- Provide your OS and browser version. TIP: Go to this site and click the "Find Out Now!" button. Then, on the following page there will be a "Share Your Browser Info" box with a URL. Copy this URL and paste it into the thread. This will show us what browser you're using and other info.
You can also email the above information to our support email address.
Q: Someone is harassing me, what can I do about it?
You can try blocking them first. You can also set your messaging options to "Accept Only From Friends" on the edit profile page. This will prevent blocked users from creating another account to PM you after you've blocked them.
If you receive a harassing PM, you can click the flag button to send a copy of the PM to the staff. You can even do this if a moderator is being weird; mods don't see PM reports.
Above all, ignore these users. Don't give them any attention whatsoever as that often seems to be what they crave most.
If they still find a way to harass you, send an email with their username and any evidence of harassment you can provide to our support email address.
Q: How do I report a submission / user?
To report a submission, click the Flag icon in the submission page title bar. You can also discuss questionable games and movies in the Elite Guard Barracks or questionable audio in the Audio Portal Cleanup thread.
If you would like to report a user for a private message they have sent you, there is a flag option in the PM.
If you want to report a user for other reasons, you can contact us at our support email address.
Account Questions
Q: How do I level up/gain BP/increase whistle status?
Leveling up can be done by voting on submissions and gathering EXP. You can gain a maximum of 10 EXP per day by voting on five submissions each day. There's an unofficial list of current levels and their requirements here.
Blam and Protection points are awarded for each submission you judge correctly. If you vote 0-1 on a submission under judgement that's blammed, or 2-5 on one that's protected, you'll get a point.
There's no limit to the amount of B/P you can amount each day. More info here.
To increase whistle status you'll need to correctly flag abusive reviews and content that should be removed, which you can do by clicking the flag icon.
Here is some additional information:
Q: My 14 year old self posted some really embarrassing forum posts / reviews / etc. How do I delete these things?
You can delete your reviews and portal submissions yourself. To have one or more of your forum posts deleted, send a PM to Tom and he can delete them for you, but please have a good reason, as we like to preserve as much history as possible.
Q: How do I change my username?
First, you need to become a supporter because only supporters can change their usernames.
Then go to the edit profile page, change the username field to what you want it to be, and then click save.
You can change your username once per 30 days, and you have the option to redirect your old user page to your new user page for 30 days. Users with over 100 followers can create a permanent redirect.
Q: I changed my profile pic / icon / forum signature, but the new one isn't showing up. Why?
This is likely due to caching, and will be resolved by itself. Open a browser window in incognito/private mode to see if your new profile picture or signature shows up for others, even if it doesn't show up yet for yourself. If it does, you can either wait it out or flush your cache to speed up the process. This site has instructions on how to do that in any browser.
If your old profile picture still shows up, try uploading the image and reloading again. If that still doesn't work, you can report it in the Bug Reports Thread.
Q: Why was my account locked?
Things that will get your account locked (sometimes automatically):
- Spamming
- Abusing other users
- Uploading copyrighted or otherwise illegal content
- Using Tor or any other open proxies, which spammers and abusers use too
- Creating a lot of alt accounts which appear to be for spam / abuse / self-voting.
Q: How do I delete my account?
At the bottom of your Account Settings page, you will find a link that says "Request Account Deletion." There will be a follow-up confirmation page. Once you confirm, you'll be logged out of your account, which will then be locked and added to the delete queue. Everything you've done here will be gone, forever.
Make sure you REALLY want to do this because once your account is deleted, it cannot be recovered!
Supporter Questions
Q: I bought the Supporter upgrade but it doesn't seem to be working.
It's possible your transaction failed. See our Supporter Help page.
Q: How do I cancel a Supporter subscription?
The Supporter Options page linked from your Account Options has a cancel button; you can cancel your subscription at any time.
Search Questions
Q: Why doesn't search return what I'm looking for?
It's possible your content filters are hiding something. Make sure you've enabled every content level you are willing to browse (adult content is disabled by default).
Q: Do you know how to find a particular old submission?
Post as much info as you can about it to the help forum. Someone there can usually find just about anything.
Also give Advanced search a try; look for the "Advanced" link on the top right of search results. Advanced search lets you filter by date range, genre, whether something was featured on the front page, length of submission, etc.
Art Portal Questions
- Art Portal rules
- Moderators: BoMToons, Exedor, IvanAlmighty, SourCherryJack, Jonas, LegolaSS, ornery, radiodark, and TurkeyOnAStick.
Q: What is "scouting"? How do I get scouted?
Scouting is a way to vet users and weed out AI, stolen works and low quality submissions.
When you submit something to the Art Portal, it'll first appear in the undiscovered artists section. When a user who has already been scouted, a mod, or an admin thinks your art is good, they can scout you, moving your art to the approved section - the default visible section for users and visitors of Newgrounds - and you'll also have the ability to scout people yourself.
It is possible to lose your scouted status if you post too many low-quality submissions, or break the Art Portal rules. If you scout too many people who break the rules or submit low-quality works, you could lose your ability to scout people, as well.
Your scouted status has nothing to do with your level of activity, you don't lose it if you're not active.
Q: I want to show off my work and perhaps get some feedback. How do I do that?
Besides uploading art to the Art Portal and getting feedback that way, you can also create a thread of your own on the Art Forum. Some people prefer giving feedback or start conversations this way, and it allows for lengthier discussions. Check out Gumbys Hideout or Lundsfryd's showcase for examples of this!
Q: How do I start a contest?
Please PM an art moderator before you attempt to start a new contest.
Audio Portal Questions
- Audio Portal rules
- Moderators: ADR3-N, B0UNC3, BrokenDeck, Exedor, Friissy, Jackho, larrynachos, LD-W, LexRodent, LuckyDee (Voice Acting), Mich, Pingu, Rig, Rucklo, Step, and Troisnyx
Q: I found one or more submissions that do not follow the audio portal guidelines! This music is stolen! What do I do?
Please flag the audio. You can also post the URL(s) to the audio submission(s) to the Audio Portal Cleanup thread.
Q: AI-generated audio isn't allowed. How do I know if a song is AI-generated?
If you would like to help find and flag AI-generated audio, here is a guide for detecting AI-generated audio.
Q: How do I enable downloads on my submission?
You have to be scouted to enable downloads.
Q: What is "scouting"? How do I get scouted?
Scouting in the Audio Portal works the same way as it does for the Art Portal.
In order to help yourself get scouted and gain more publicity in general, here are some tips:
- Post your submission in the Audio Advertisement Thread
- Post your submission in the Review for Review Thread
- Post your submission in the Review Request Club
- Make a news post about your new songs
- Link to your new songs in your forum signature
- Review others, help others out, and be an active Audio community member.
Thanks to LiquidOoze for the bulk of this answer!
Q: Why is my audio submission showing so many downloads with so few listens?
This is because of a very popular game called Geometry Dash, which allows users to use music straight off of NG. Users can use your audio submission in their custom levels, and some levels are VERY popular often getting 100K+ downloads.
Q: I don't want my audio submission to be downloadable. How do I disable downloads?
Edit your audio project. Under the Publication Details section, there is a check box at the bottom of the section labeled "Allow downloads." Uncheck this box and (re) publish your project to disable downloads.
Q: How do I get feedback on my audio submission?
Your best bet is to check out the Review for Review thread.
Q: How do I advertise my audio submission?
One way is to post the URL of the audio submission in the Audio Advertisements thread.
We're also now experimenting with self-advertisement threads. Here are some guidelines for making a self-advertisement thread (thanks to Step for the bulk of these guidelines!):
- Restrict your music all to one thread, entitled something like "<YourUsername>'s Music".
- Keep the focus on getting feedback, post works in progress and actively ask for opinions.
- Introduce yourself and your music in the opening post of the thread, and append context to each piece of music you post in your thread (like "this is my first attempt at X genre" or "a score I'm working on for Y's animation"). Overall, don't be a nobody who tries to exploit the forum as a means to spam links and advertise! This will get you banned or worse!
Q: I submitted a song to the audio portal, but there was nothing close to the genre I think my song is in. Can you add more genres?
There are endless genres, so we could always add more (and do). But in the meantime, what we've been recommending people do is to select the closest genre they can, and then getting specific with tags.
For example, you could select "Easy Listening - Solo Instruments" for an acoustic guitar heavy track, and then add "acoustic" and other related tags to the submission.
Q: How does music make it to the front page Featured Audio section, or to the audio section of the Featured Content section (bottom of the front page)?
The Featured Audio section is hand picked mostly by moderators. This section can sometimes include admin picks and contest winners as well.
The audio category of the Featured Content section (at the bottom of the front page) is generated automatically based on various pieces of information like listens, score, etc.
Game Portal Questions
- Game & Movie Portal rules
- Moderators: Alexander, Asandir, Big-Boss, Exedor, gamejunkie, Guthrie, Jay, Jolly, Pingu, reverend, Sectus, simon, TehSlapHappy, Zachary, and ZJ
Q: How do I make a game?
The NG wiki has a section on game development tools and tutorials that might get you started, as well as tools/guides for the other content forms.
There's a forum for game development if you have any specific questions as well.
Q: I played a game with medals, but one or more of them didn't unlock!
You can click on the medal to see if other people have managed to get it. If they did, it was likely due to a hiccup in the connection that it didn't unlock properly for you, and not an actual broken medal. But if nobody has been able to obtain the medal, you can report the game in the Official Broken Medals Thread.
Q: I'm having problems getting my Unity or other HTML5 game to work. What do I do?
You can start by reading the Unity3D WebGL Support page.
Forum Questions
- Forum rules
- Moderators: Big-Boss, BrokenDeck, Dean, Evark, FoAngel, Fro, Jonas, LuckyDee, Malachy, ornery, Pingu, reverend, Rucklo, STEM, Timmy, TurkeyOnAStick, VariantSeven, Zachary, and ZJ
Q: I was banned for a long time over nothing! Who do I complain to?
Honestly, don't even bother. By the time you are banned from the forums for a long time, every mod and admin knows about your behaviors and nobody is going to take pity on you.
Q: Why am I not being notified when people @ / tag me in the forums or in news posts?
Notifications are ONLY sent out when the @ is NOT inside of reply text (which is text preceded by a colon). For example, this will send a notification to user Monster64:
@Monster64 is a cool dude!
This will NOT send a notification:
: @Monster64 is a cool dude!
Also, make sure you're not blocking the user and make sure you don't have notifications disabled for the user(s) in question.
Geometry Dash Questions
Q: I have a problem with Geometry Dash. What do I do?
If you're having problems with the game itself, please send a message to the developer. We allowed the developer of GD to use audio portal submissions for custom levels, but we do not support the game itself.
Please understand that Newgrounds IS NOT a Geometry Dash music hosting service. If you have original tracks that you've uploaded and want to use in the game, you first have to be scouted (see the Audio Portal Questions section). If you've uploaded tracks you did not create, they will never work in the game and will probably be deleted off our systems fairly quickly.
Q: I found a track I want to use in a Geometry Dash level. Where do I find the "audio ID"?
The audio ID is the number in the URL of an audio submission. For example, for the URL:
https://www.newgrounds.com/audio/listen/576668
the audio ID is 576668. Audio submissions will only work in GD if the artist has been scouted (see the Audio Portal Questions section)!
Q: I submitted a song I made to use in Geometry Dash, why is my song not working?
RobTop or a Geometry Dash Elder Mod must personally approve and whitelist your account after you have been scouted for your original work to be used in Geometry Dash. No mod or admin on Newgrounds can get your song approved for use in Geometry Dash so do not bother asking any of them. For more info check out this post on Newgrounds.
Ruffle Questions
Q: Ruffle says I don't have hardware acceleration enabled but I'm pretty sure I do?
If you're a Chrome user, go to chrome://gpu/ to see your hardware acceleration status.
If it's not active, go to chrome://flags/ and click the button at the top of the page to "Reset All."
Note: Chrome may block the above links if you click them. You'll have to manually paste that text into your Chrome URL bar, instead.
Swivel Questions
Q: I'm having issues using Swivel. How can I get help with this?
Swivel is considered community supported software. New releases may or may not be under development.
You can search the forums for "swivel" to see if someone else has had the same problem. If that doesn't help, you can post your question in the help forum and someone might be able to help. If you tag the developer of Swivel, Mike (i.e. add @Mike to your post), he may drop in at some point and offer some advice when he has time.