I love the humor
As much as I loved this as with all parodies it is very exaggerated. People that can do any sort of lower math know that card saves money like crazy. I did not realize that two emails(maybe three) was considered heavy spam. Games are pretty universally priced at most stores unless there is a sale going on. If you bring in a game that was worth $60 when you bought (probably six months ago or better) why would you expect to be given anywhere near that amount? as for reservations, put money down, pick game up, get free stuff added, this is not a hard concept, but if for some reason you can not seem to remember that you spent money then it will be given back to you(as a sign of your ineptitude). Lastly, if you think this is how it truly is then why would the company constantly ask consumers to take surveys so that they can gauge how happy that they all are?(most of them are by a HUGE margin).
Pretty sure that covers the main points.
That being said being of employ at said establishment I try my best not to come off quite this strong but some of my coworkers can. It reminded me of them and when they get shrugged aside by returning customers for the more favorable crew. Keep up the great work.