He has a point
Working for Apple Care Tech support.. i have seen more than my fair share of stupids.. many people would call in and complain that their new computer wouldent work.. only for the conversation to go like this
"My new macbook i got for Christmas sucks and dosnt work, why did you sell me a faulty peice of equipment!???!!!"
"Did you turn it on?"
"Oh you mean i have to?"
"Yes.. now press the button"
"Oh wow thanks your awesome!"