Hits home for me.
I remember being the guy making that type of call, it was my job for a little while... worst 8 hours of my life. I had more than my fair share of this kind of call... but to be honest, I deserved them. I didn't enjoy being the one calling you people up, getting you out of the bath, or calling you away from dinner, to try to sell you something you don't want to buy... so for what it's worth, I'm sorry.