The concept is good enough, it is an empire building game where things take time to build and grow. In that way it is fairly typical.
Like every game out there, this one has rules against cheating. For this type of game, the most common cheat is using multiple accounts. This is against the rules of course, but it is not enforced.
The devs and mods just dont care. Not only do they not care, they dont even follow their own rules that they put in writing. In the rules it is also forbidden to use the Stewardship feature to multi account and to benefit your own account. They dont even enforce that.
People also make a bunch of fake new accounts so that they will have more villages to take over.
Back to the mods / devs, they also dont respond at all, unless you are a long time player and you know them. You send an in game email, you can click the "?" to send the support team a message, and you can send the account a message on the platform you logged into and they simply will ignore you.
There are a bunch of new account here, like mine, because the devs asked us to come here and vote the game up. I decided to come here and tell the truth instead.