Ok, so I'm about to pop them a letter, what do you think?
"My account, http://madbananas.com, was suspended due to failure of renewal notification. I stated I no longer wished to be hosted here AFTER my account expired, which happened to be on the seventh of February, 2008. I did not wish to cease my account, only to stop the auto-renew process, so further charges where not made. As they weren't.
But the problem lies with the initial hosting. As stated above, my account expired promptly on the seventh of February, 2008. Not a day later. But my account was terminated, several months (3 months) before my account expired. I did not wish to terminate it in November, but in February, as the receipt states.
AxisHost says nothing in their policies (that I could find, do link them to me if they exist) about transfers from another service. All that was said was an email stated all accounts will be transfered over from ADMHosting to AxisHost until the account expires, with no charge.
But AxisHost was just a transfer, who bought out the company ADMHosting (or took without money). They were not forcibly handed ADMHosting, with hundreds of clients to take care of. It was a willful act. Thus, granted what the email had stated, no one will get charged another payment for the same hosting, to continue the already-paid-for service they were obligated to.
But a few months later, AxisHost decided to do a server switch, and informed all of it's customers that they must pay for another year, or be kicked off of their system. Even though the customers from ADMHosting were promised free hosting for the rest of their payment. Going against what they said, they sent me an email confirming this once more. Because I had not payed for another year, they stated that I could not be hosted on their servers, because I have failed to pay for another year. Stating that I "can't just be hosted for free." even though the promise was until my account expired, and my payment was used up.
Which, in fact, my payment is not used up. My receipt from ADMHosting states clearly that it expires on February 7, 2008. But my account has been suspended anyway. I
All I ask is that I either get refunded, or my account is unsuspended until the date listed above. "
Should I add anything?