Ok here's my AT&T dilema update. They really pissed me off!
Here's what happened:
Today is tax day and the accountant's office couldn't get ahold of me, so they new to call home, so Mom relayed the message, Dad went to pick up the returns.
I called AT&T to follow up on the support ticket, their automated system said it was resolved, I said hell no! I talked to the representative and got put on hold, she said it had been cancelled yesterday. I told her that I was on the phone with them when the line tech was still here and she put me on hold again. So I was on hold for about 10 minutes total, if not more. She comes back to the phone and says: "you don't have a support contract with us" after I had been told that I did yesterday. I told her that I threw the check in the mail yesterday for some maintenance thing that we pay once a year for whatever - I don't really know what it actually is. So she's like well, there'll be a charge. I said I don't care! I need the phone to work! She said she'd get someone out here today (she better! Now that half the day is almost over).
Customers can't get through and if our accountant's office didn't know to call my Mom (this is a family business so yeah) then we would've been late on our taxes and got penalties and fines and all of that lovely crap >:(
Ugh! I just love managing an office >:(