I just finished my job as a cold calling telemarketer myself. Do you have any idea how it feels to have people being rude to you, swearing at you, complaining about you calling them every single day, multiple times a day? I had people calling me every rude word under the sun over several minutes as I tried to apologise to them, having them ignoring any attempts I made to show I truly didn't want to cause them any grief. Do you know how it feels to be completely and utterly rejected over the hundreds of calls we make a day? Being a cold caller is not just a "foreign office" thing, it is not just a low rank job, it is not something those unable to find other work do. It is a legitimate position which many people in this country partake in to try and provide services to others. Something which is endlessly hated on by so many members of society.
It also seems like you don't understand our difficult targets. You treat us as if it is a simple task, something done by only low ranks of society etc. Our targets didn't consist of just calling people. They didn't consist of being glad if people didn't want to talk to us.
These were my daily targets as an apprentice:
1 hour 30 minutes calltime, calltime means time I am actually talking to the potential customer, not ringing time, not being barred, not having wrong numbers, not when writing information. Others in the office had 2 hours 30 minutes calltime. This was over a 7.5 hour day. Think of how hard that target is to reach every day if people refuse to talk and hang up instantly.
Our second target was 5 applications a day, these meant we talked to a potential customer and made them interested in our services, collected enough information and agreed to send them some information on our services. 5 a day. 5. This is also within the call time target. How difficult is that if people refuse to talk to us, if people waste our time with pretending they are interested when they aren't?
Finally there is the target which myself as a sales apprentice didn't have, but my senior sales and the rest of the cold calling staff had. This was making 1 - 3 sales per day. This is following up previous information sent, or making a brand new cold call, get the potential customer interested and have them sign up to the services providing the details to begin providing our service asap. How hard do you think this is to complete each day?
I myself wasn't even a salesperson, I was providing information to businesses about our services which would legitimately save companies money. I won't go into details as I don't want people to know the company itself but that is no lie in the slightest, I knew everything about the company and even knowing the finer details the statement "it would save businesses money" was true. If it couldn't we wouldn't provide it to them. So as a result how do you think it felt to be constantly rejected, yells at, sworn at, complained at, blamed for things I didn't even do. Do you have any idea how emotionaly crippling my job was when all I cared about was helping people, to have said people throwing me aside and giving me abuse? I had to leave eventually due to the stress and mental emotional pain I recieved from the businesses I called.
Do you still find it amusing to insult us? To abuse people who want to do their job? To ignore them instantly as soon as you find out it is a cold call? Cold calling is not attacking or invading the person being rung. It is the person being rung who attacks and invades the cold caller. Yet people will forever complain about it, they will forever make it out as if they are the ones getting hurt over the calls. Think of the person on the other end of the phone, the person just trying to make a living and help you.
At 4/26/13 12:18 PM, NEVR wrote:
Don't hate on the poor bastards who have to work those awful jobs; hate on the companies who still think telemarketing is the most effective method to convey their services.
Thanks for actually understanding