Personally, I thought the realism was shocking - injured trying to crawl away, people trying to carry injured to safety only to be then gunned down. I can't say I enjoyed shooting civilians but I did admire the technical achievement of that realism.
I don't think the media can complain about it though, it is an 18 rated game and they we're good enough to warn you before the mission. You also have the option to skip it entirely.