The Customer Is Not Always Right...

[DarkRedFlame]

Today while I was working (and still working) at GameStop, I had a customer walk into the store, and I didn't think much of it at the time. So he comes in, run around the store and suddenly push another customer out of the line and yells at me, "WHERE ARE THE WIIS!!" (He pronounced it "Why") I said we were out of stock and he would have to wait for the new shipment. He yells back, "WHEN WILL THEY BE IN THE STORE? I WANT TO TRADE MY OLD GAMECUBE SYSTEM FOR A NEW WII!"

At this point I see where his plan is going, so I replied, "We will not know when the Wiis will be in stock, and you cannot trade your old Gamecube in for a new Wii, you will need more mo-" He interrupts, "THIS PLACE FUCKING SUCK DICKS, AND EVERYONE OF YOU IN HERE IS A FUCKING FAT NERD!! I'LL TAKE MY BUSINESS TO EBGAMES!!!"

He leaves the store, and is walking down the sidewalk when a skateboarder crashes right into him. The other employee went out there to check on them... I was rolling on the floor laughing my ass off.

TL;DR - Prick comes in store, prick leaves and get what he deserves.

Anybody got stories of their own?

[tomsspulp]

i say memiros of a mcdonalds employee topic

[Sensationalism]

No story of my own, but that one made me laugh.

[TacticalShoe]

If that is true, which is might be considering the number of douchers in the world, that person needs to be locked away from the public and beaten with sticks.

[36Holla]

I really dislike that philosophy because it doesn't take into account the people who are retarded or the ones who abuse the system. I worked at a pizza place in high school and anytime a customer called in with a complaint, the managers catered to their every wish, even if it was the customers fault. If they wanted a new pizza, they got a new pizza. If they wanted that pizza for free, they got it for free. If they wanted the manager to come down hard on the employee who took the order, they chewed you out. If they wanted the manager to sing Old McDonald Had a Farm while doing backflips they would be doing flips and singing it.

The point is that they never stopped to consider that the customer got exactly what they asked for on the pizza (asking for an ingredient on the call and then changing their mind but forgetting to tell the person to change it, yes it happens a lot) or maybe that customer was calling back to complain because they knew they could get a free pizza out of it in the future with no investigation. We had a guy who would call in every week and say his order was wrong and every week someone would get yelled at and he got a new pizza. We even repeated the order multiple times to the guy when we had to take his order and he would still call in later. We also had a guy say his last order was wrong but the computer showed that no order had ever been placed under the phone number he gave us, and they still gave him a free pizza.

But enough bitching from me. No offense mini, but I think some of your story might be a bit exaggerated but nevertheless, I know what you're trying to say. If people were allowed to call out the customers who were acting like unreasonable jerks or trying to cheat the business this world would be a better place.

[EverReady2Kill]

Stupid fucking kids and their Whys.

[TacticalShoe]

At 12/31/08 07:24 PM, 36Holla wrote: If people were allowed to call out the customers who were acting like unreasonable jerks or trying to cheat the business this world would be a better place.

If you were just allowed to punch those people in the face one time, the world would be way better off.

[Arby]

You will love http://notalwaysright.com/

[MyMonkey]

At 12/31/08 07:02 PM, DarkRedFlame wrote: blah blah

TL;DR - I fail at life and lie about it on newgrounds to make myself feel hardcore.

Thats about it.

[Bomshaw]

At 12/31/08 07:41 PM, Arby wrote: You will love http://notalwaysright.com/

Oh goody, I'm not the only one that browses it from time to time

[SPLINTERCELL58]

He should've went to Gamestation.

[Lost-Chances]

I agree, they've not always right.

[Dromedary]

At 12/31/08 07:04 PM, tomsspulp wrote: i say memiros of a mcdonalds employee topic

I say what the hell does memiros mean?

[rubber-dum-dum]

is he retarded EBgames and gamestop are owned by the same company..... well just goes to show

[All-American-Badass]

At 12/31/08 07:48 PM, Lost-Chances wrote: I agree, they've not always right.

this one made me laugh.

[Armerad]

I thought Gamestop owned EBGames..

[Die-Sama]

yu fail harikiri , business study lern

[Dromedary]

At 12/31/08 08:25 PM, Armerad wrote: I thought Gamestop owned EBGames..

Gamestop owns everything known to human kind.

[Yert]

At 12/31/08 08:19 PM, All-American-Badass wrote:

At 12/31/08 07:48 PM, Lost-Chances wrote: I agree, they've not always right.

this one made me laugh.

mmmmmm.......murder i rofled at that part

[karlu20]

At 12/31/08 07:51 PM, doody1 wrote: I say what the hell does memiros mean?

that he meant to say this

[Sexylegs]

I work at Game, and I was working yesterday (them mother fuckers, making me work yesterday...) during the day. There were quite a lot of people.

So me and some guy who I don't know very well are sat around bored shitless, I have a little DS that I'm playing with and he's going around straightening out the shelves, because though there were lots of people at the shopping center, not many came into game.

So anyway, I'm crouched behind the counter at about 4pm or some shit, about to get ready to leave and go back to my family to go to Sydney for the New Years fireworks, when some ignorant little shit walks in and starts hovering around the preowned Xbox games. We see him disappear behind the shelves, and when he walks back around he marches up to the counter where my co-worker was, as I was hidden and out of view. I stood up later on, though.

Anyway, this kid asks us where Gears of War 2 is, and we point towards the Xbox 360 isle and he shakes his head, telling us he wants the Xbox edition. Calmly I explain to him that Gears of War 2 is a next gen game, and thus is only playable on the next gen console Xbox 360. He won't have it, though, and goes on for about five minutes on as to why he believes GoW 2 should be, and is, available on the normal Xbox.

Eventually my co-worker gets pissed off and tells him to buy a different game or get out, as we both want to leave and he's dragging it on. So he walks towards the PS2 section, picks up Tony Hawks Underground, pays for it and leaves like nothing happened.

We were like "wtf". The we locked up for the day. :D

[Knights]

Yeah, there's always at least one asshole making a fool of himself in every job you take, you just have to deal with it and pray they get their comeuppance.

[AntiangelicAngel]

Hereare some good ones.

[Lost-Chances]

At 12/31/08 08:59 PM, AntiangelicAngel wrote: Hereare some good ones.

3rd fucking link in the topic?

[AcidSoldier]

At 12/31/08 07:41 PM, Arby wrote: You will love http://notalwaysright.com/

Thank you so much for that link, I have spent at least an hour on the "Quoting Post" page while reading that.

[JadeTheAssassin]

I check Not Always Right on a daily basis--so many facepalms, so many "that sounds like shit I've gone through", and the like.

soooo good.

I've got some, but I'm not in the right frame of mind for storytelling.

[WritersBlock]

At 12/31/08 07:24 PM, 36Holla wrote: Pizza place >:(

If people were allowed to call out the customers who were acting like unreasonable jerks or trying to cheat the business this world would be a better place.

Okay, now I think that's taking the phrase way too seriously. What's wrong is that the manager lacks a backbone. While I feel that telling the customer that they are wrong is not the right way to go about it, you should at least have some fallback system when they start making rediculous excuses to take advantage of your company.
I work at a Bunnings Warehouse store. If someone goes home and breaks whatever they bought through their own fault, and if they come back to us, we can't do anything. Why? Because we don't want to? No, of course we want to help them, but unfortunately, we can't. The company policies won't allow us to give them a replacement at a cost to the store.
Part of my job is to check vehicles when they drive through and park in the timber yard part of the store. Sometimes they'll try to pass off one thing as another, sometimes they'll leave something off their list of purchases when they tell the cashiers. I mean, they don't have a clue, all the customer's stuff is in their car, out in the yard. I could very well say that the customers are thieving little shits, but even when that is the case, I blame someone else who isn't there, or pass it off as an honest mistake, and tell them to get the fuck inside and pay for their shit. Not always in those words, but some people do get quite pissed off, and letting them know that it's not their fault seems to prevent them from losing their cool.
Telling the customer they're always right and giving them what they want are not always the same thing.
Policies and procedures are a lifesaver.

[JadeTheAssassin]

Hmm, I'll tell one now, now that I think about it.

There's this older gentleman who comes in fairly often--often enough so that most of us girls (and boss and guy co-worker) know that he has a special price for his tea. His cheap Bigalow orange pekoe teabag and his travel mug are rung in as 1.50 (with a mug discount of .10 bringing his total down, with tax, to 1.47).

When my boss raised the prices, he apparently had a fit, because the old price for tea (which we charged him for--the 1.47) was what he was used to paying for, and he wouldn't pay anything else. Rather than risk losing his bathroom-hogging, newspaper and seat-hogging, business, my boss caved in and just let him have it at the old price. Being the ONLY customer to whom we give the old price to, and that had such a hissyfit (apparently, since I wasn't there) to let my boss, who is usually pretty much bending over backwards for the customer to make sure we get repeat business, do such a thing.

This is also why I get called over a lot when I'm on and other people are for the morning regulars, since I'm usually right on the ball about getting their orders. And also for special pricing. ughhh.

numbers.

[EclecticEnnui]

I used to work in a movie theatre.

One night, during a WWE special event that was being shown, a man took off his shirt in the theatre, and was yelling at people. One of my managers, who's a coloured woman, (I think you know where this is going) tried to calm him down, but he ignored her. Instead, he said both racist and sexist things to her. He even spat on her, so then she left, and called the police. That's all I know.

Also, one night, around when The Dark Knight opened, a man got drunk in the theatre while watching it, and he was being disruptive. The managers took him out of the theatre, and the audience applauded. I saw him being carried away, trying to resist. He was being held, somewhere, and I heard him say, "Help! Call the police!"

Some people...

:/

[kirbykiller4]

Went to Gamestop today,bought a ps2,and DMC3,asked for god hand,they didn't have it,asked for battletoads for the wii,they didn't have it.

Left the store,went to best buy to get something else,saw shadow of the colossus and bought it,got home,realized that a memory card didn't come with the system.Facepalmed,then played some fallout 3.

The most interesting story that I have...