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there's a store a few miles from my house that sells this old memorabilia of black face and white gloves... frightening to think that times have changed so dramatically over the years...
umm, yes people are most definitely that stupid. i worked for an aol call center a few years back. nothing gets worse then the questions you're asked there.
how the hell did you break a headphone jack? those things are pretty friggin strong. regardless, you'll have to remove the sound card and hope like hell you can push it out from the back.